RIGHT OF WITHDRAWAL
The right to withdraw:
Under distance selling, the consumer has a right of withdrawal (*article L.221-18 of the Consumer Code). This means that without having to give any reasons or incurring penalties, the customer may cancel the order; In this case, the consumer must return the order to the seller, the seller must refund the consumer the amount paid no later than thirty days after the date on which the right was exercised
The cost of return?
When a consumer exercises the right to waive the purchase, it is responsible for returning the goods. The return costs (packaging, postage stamps, etc..) Are dependent. He can not claim reimbursement to the seller.
The duration of the withdrawal period:
Normally, you have a period of (14) days to exercise your right of withdrawal.(following all the changes introduced by the Hamon law in 2024 in france)
Flow of time:
The time begins to run from the day after the date of receipt of the goods or the date of acceptance for service (the date of receipt of the goods or the acceptance of the service offer does not count the day is zero.) Moreover, if the deadline falls on a Saturday, a Sunday or a holiday, it is extended until the first following working day.
You are a consumer of our website:
www.visimaxi.fr / www.visimaxi.com
You get a withdrawal period of (14) days of receipt of goods or for the acceptance of the offer for services. In cases where the period of (14) days expire on a Saturday, Sunday or a bank or public holiday, it shall be postponed until the last business day. You do not have any reasons to exercise your right of withdrawal. (Pursuant to Article L. 221-18 of the Consumer Code)
No penalty will apply to the exercise of your right of withdrawal. However, you are warned that you may be requested compensation if it was made use of the PRODUCT does not conform to the principles of civil law.
In case of exercising the right of withdrawal, you must inform us within (14) days by e-mail (info@visimaxi.fr) or by telephone (01 49 76 08 72), and then return the PRODUCT with the return form duly completed to the following address:
SICICOM 49 Avenue du BAC 94210 La Varenne St Hilaire FRANCE
Products must be returned in their original packaging. In order to optimize management, please enclose the invoice with the returned products.
If you exercise your right of withdrawal, you will be reimbursed within (14) days of the date on which you exercised this right. The refund will be made by any means of payment and will include the reimbursement of all sums paid, including the cost of shipping the PRODUCT, excluding *return costs.
*You are solely responsible for return shipping costs.
However, the following PRODUCTS or services cannot be the object of a right of retraction on your part: PRODUCTS made according to the specifications of the consumer or clearly personalized (example: after a validation of an order form signed hard); SICICOM - Customer Service VISIMAXI leaves you the possibility of cancelling your order under SEVEN (7) days after placing the order.
* Article L.221-18 of the French Consumer Code:
The consumer has a period of fourteen days to exercise his right of withdrawal, without having to give any reason or pay any penalties. The period during which the right of withdrawal may be exercised runs from the day on which: 1° The contract is concluded; (the date of receipt for goods or acceptance of the offer for services) 2° The consumer receives the contractual terms and conditions and information, in accordance with article L.222-6, if the latter date is later than that mentioned in 1°.
Good to know
When does the right of withdrawal not apply?
The right of withdrawal does not apply to certain products or services. Here are some exceptions to the right of withdrawal:
- Personalized and customized products;
- Food products and perishables (as well as other products for hygiene reasons, such as cosmetics);
- Products that have been opened or unsealed (e.g. DVDs);
- Newspapers and periodicals (excluding subscriptions);
- Services such as accommodation, transport, car rental, catering or any leisure activity delivered on a specific date.